WE are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Frenchspeaking Customer Representative to join their teams in Athens.
Location: Athens Greece (onsite)
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from customers through various channels (phone email and chat)
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Act as a key focal point for our leading partners by answering basic questions and general enquiries cancellations and amendments
- Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
- Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners
REQUIREMENTS:
- Professionally fluent in French both oral and written. Fluent in English (at least B2 level)
- Previous work experience in customer service/support roles
- Car rental experience is preferable
- Hospitality experience
- Passionate about customers and customer service
- Problemsolving skills
- Upbeat and positive attitude
- Ability to identify apply and explain your product and/or service expertise with clarity
OFFER:
- Excellent remuneration package based on experience skills and performance
- 14 salaries
- Private health and life insurance
- 8 hours shifts covering hours from 9 AM to midnight
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- 25 days annual leave per year
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