Virtual Assistant

7 Virtual Assistant Services is seeking a talented and dedicated individual to join our team as a Virtual Assistant (Preferred AirBNB Virtual Assistant). The ideal candidate should be based in Chennai and willing to work from our office.

Responsibilities:

• Support the team with administrative tasks such as scheduling data entry and email management
• Conduct research and analysis on a variety of topics
• Assist in the preparation of reports presentations and other documents
• Participate in team meetings and contribute to discussions and brainstorming sessions
• Handle phone calls and respond to inquiries from clients and partners
• Maintain accurate and uptodate records and files
• Communicate with guests and hosts via Airbnb messaging platform and phone to address inquiries concerns and special requests
• Manage booking calendars including scheduling and coordinating checkins and checkouts cleaning services and repairs/maintenance
• Ensure accurate and uptodate listing information including pricing availability and property details
• Handle payments refunds and cancellations according to Airbnb policies and guidelines
• Monitor and respond to reviews and ratings and take proactive steps to improve guest satisfaction and property performance
• Identify and resolve issues related to guest experience property management and Airbnb platform usage
• Stay uptodate with Airbnb policies regulations and best practices and implement changes as needed

Requirements:

• Bachelors degree in any field
• Excellent written and verbal communication skills in English
• Proficient in Microsoft Office Suite (Word Excel PowerPoint)
• Strong attention to detail and ability to multitask
• Ability to work independently as well as part of a team
• Prior experience as a virtual assistant or in a similar role is a plus
• Must be able to work from our Chennai office

NOTE:
1. Night Shift: 8:00 PM to 5:00 AM IST
2. Work from Office
3. Freshers are welcome