WindowsSystem Administrators

Position: Windows/System Administrators

Location: Osceola AR (Hybrid)

Duration: Contract (W2 Only)

Job Description:

Working as ClientFacing Support the Technical Support role serves as the first point of contact for customers requesting assistance with Information Technology (IT) related hardware access and services.

Core responsibilities

focus on providing support for PC hardware and software network access and general IT related support offerings and initiatives.

Specific Responsibilities Include (35 years of experience in the following areas):

Support for PC operating system (Windowsbased) PC hardware and PC software

Installing and upgrading PC hardware and software

Creating and supporting user accounts (via Active Directory)

Providing support for remoteaccess tools (VPN VDI RSA)

Providing support for network access issues and services

Assisting with NAITSmaintained/supported manufacturing plant equipment (i.e.scanners)

Hardware Inventory

Other duties as assigned

Primary Professional Qualifications / Experience:

Windows 10 OS experience

Work with Lenovo brand PCs

Windowsbased PC configuration deployment and troubleshooting experience

M365 / Office 2016 experience

PC Software installation and troubleshooting

PC hardware deployment and troubleshooting

Working knowledge of Active Directory

Experience providing support in a hybrid environment (customers working from campus

and working from home)

Primary Personal Qualifications / Attributes:

Commitment to providing excellent customer service with a smile

Strong troubleshooting/analytical skills

SelfStarter

Customerfocused

Positive Attitude

Ability to manage multiple tasks with competing deadlines Strong attention to detail

Ability to think and act quickly