Customer Success Specialist - Minna Technologies
Posted on :
15-03-2024
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1 Vacancy
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Job Description
Job Title: Customer Success Specialist Minna Technologies
Company Name: Tatwa Technologies Ltd.
Job Type: NonTechnical
No Of Openings: 20
CTC: 4.87.2 LPA
Location: Thane Mumbai
Experience: 23 Years
About Company:
TATWA Technologies Ltd. was founded in the year 2002. In all these years Tatwa has been conferred several recognitions at the State and National level majorly related to the companys performance and its leadership in the area of IT & ITeS services. Headquartered at Bhubaneswar the State capital it now has delivery centers across the country. Tatwa s business verticals now consists of Business Process Management (BPM) Technology Consulting & Implementation(TC&I) System Consulting & Integration(SI) BPM Training and IT Staffing
Job Description
We are looking for talented Customer Support Specialists to join our Product operations team in India (Thane). Minna connects global banks and fintech with subscription businesses to give consumers selfserve subscription management inapp. Minna is a technology partner to toptier financial institutions fintech and subscription businesses providing subscription management functionality for 50 million banking and fintech customers across the United States United Kingdom and Europe.
Minna builds the infrastructure that links Subscription Merchants (such as Netflix Spotify Amazon) to leading Financial Institutions (Lloyds Bank ING Belgium Swedbank to name a few). This connection enables consumers to effortlessly manage their subscriptions by performing actions like canceling pausing or changing their plans.
Requirements:
- Fluent in English with a minimum of 23 years of work experience in an International Call Center (US Voice Process or UK Voice Process)
- Comfortable working fulltime in English and willing to work in US or UK shifts must be flexible with work timings.
- Demonstrated ability to deliver excellent customer service and resolve issues with good judgment.
- Strong analytical abilities for troubleshooting and problemsolving.
- Appreciation for routine tasks and ability to follow clear instructions.
- Comfortable multitasking to manage calls emails and chats simultaneously in an outbound calling process.
- Strong communication skills both verbal and written with a friendly and professional tone.
- Ability to adapt to a fastpaced and technologically advanced environment.
- Detailoriented with strong organizational skills and the ability to prioritize tasks effectively.
Responsibilities:
- Efficiently manage cancellations and monitor cancellation status for merchants.
- Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants.
- Provide friendly and efficient customer service support via chat calls emails and other channels.
- Familiarity with Minna s Merchant Registry and classifications for merchants services and categories
- Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management Sales and other queries.
- Conduct outbound calls to customers for subscription management and issue resolution.
- Handle incoming queries from customers and merchants ensuring timely resolution and escalation when necessary.
- Collaborate with crossfunctional teams to improve processes and enhance the customer experience.
- Maintain accurate records and documentation of customer interactions and issue resolutions
Special Remarks from Company:
Internation Voice Process BPO Experience mandatory
Interview Rounds 2 (1st Virtual 2nd Face to Face)
Centre Address:
Tatwa Technologies LTD.
803 Sunrise Business Park Rd Number 16Kisan Nagar Wagle Industrial Estate Thane WestThane Maharashtra
400604
workflows,manage cancellations,accurate records,customer interactions,customer service,lloyds bank,handle incoming,issue resolutions,customer service support,understanding subscription terms,calls to customers
Employment Type
Full Time
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