Team Leader

We are looking for an experienced team leader to join our First Response family!

At First Response Finance we dontsee leadership as ticking boxes and following a process. We are looking for someone to think outside the box and trulyinspire their people. Your mindset should be around self lead management you need to be someone who takes accountability for your actions and development.

Leadership here is not like a traditional call center environment we see leadership as much more than this where we cultivate adult to adult environments and leaders are a key part of building this.

Some more specifics of the role are...

• Conduct Coaching sessions focusing on better customer service and improving performance
• Development is key at First Response so you will be responsible to develop your people professionally and personallyDevelop a sense of accountability ownership and responsibility in your people to allow them to carry out their professional responsibilities with the best interest of the customer in mind.
• Make improvements to the system to provide a more efficient service to our customers.
• You will need to be involved in projects and work that are outside of your team.
• You will have a responsibility to shape your departments strategy and work
• The ability to have difficult conversations is essential in this role

If successful you will be required to attend an all dayassessment day in our Leigh (WN7) office on Tuesday 26th March 2024.

What we are looking for in you:

• Previous experience in a team leader or managerial role
• You will be responsible for managing the performance of a team who do not have targets how will you do that
• We need someone who takes self development seriously investing time and always looking at how to become a better leader this is non negotiable
• You will need to understand use and investigate data to make data lead decisions
• Be inquisitive and have a proactive approach to improvement and problem solving

Pay and Benefits
You will receive a starting salary up to 37753 rising to a possible 47064 over time dependenton your performance.

company bonus and a wideranging benefits package tailored to you.

• Annual Company Bonus Scheme
• Subsidised Quarterly Social Budget
• Holiday Buy and Sell Scheme
• Access to hundreds of High Street Discounts
• Internal Development Programmes
• Private Medical Insurance
• Enhanced Company Penson
• Electric Vehicle scheme
  
  Working Hours This is a fulltime position where your team will be working:
  
• Monday to Friday: 09.00 17.30
• One day per week (Tuesday or Thursday) a team member will work the late shift: 10.00 18.30
• One Saturday per month a team member will work: 09.00 until possibly 16:00pm

Location:This role is basedin our Leigh Office (WN7 3XZ). We operate a hybrid working pattern with a mixture of office days and home days.

To apply for this position:You must have the permanent right to work in the UK.