General Manager

• Oversee the operations functions of the hotel as per the Organizational chart.
  
• Hold regular briefings and meetings with all heads of departments.
  
• Ensure full compliance with Hotel operating controls SOPs policies procedures and service standards.
  
• Lead all key property issues including capital projects customer service and refurbishment.
  
• Handling complaints and overseeing the service recovery procedures.
  
• Responsible for the preparation presentation and subsequent achievement of the hotels annual Operating Budget Marketing & Sales Plan and Capital Budget.
  
• Manage ongoing profitability of the hotel ensuring revenue and guest satisfaction targets are met and exceeded.
  
• Ensure all decisions are made in the best interest of the hotels and management.
  
• Deliver hotel budget goals and set other short and longterm strategic goals for the property.
  
• Develop improvement actions and carry out cost savings.
  
• A strong understanding of P&L statements and the ability to react with impactful strategies
  
• Closely monitor the hotels business reports daily and take decisions accordingly.
  
• Ensure that monthly financial outlooks for Rooms Food & Beverage Admin & General are on target and accurate.
  
• Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
  
• Prepare a monthly financial report for the owners and stakeholders.
  
• Draw up plans and budgets (revenues costs etc.) for the owners.
  
• Helping in the procurement of operating supplies and equipment and contracting with thirdparty vendors for essential equipment and services.
  
• Act as a final decisionmaker in hiring key staff.
  
• Coordination with HODs for the execution of all activities and functions.
  
• Overseeing and managing all departments and working closely with department heads daily.
  
• Manage and develop the Hotel Executive team to ensure career progression and development.
  
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
  
• Provide effective leadership to hotel team members.
  
• Lead in all aspects of business planning.
  
• Respond to audits to ensure continual improvement is achieved.
  
• Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
  
• Assisting in residential sales as and when required and developing strong sales prospects.
  
• Responsible for safeguarding the quality of operations both (internal & external audits).
  
• Responsible for legalization Occupational Health & Safety Act fire regulations and other legal requirements.
  

Requirements

• A university degree in hotel management or a related field with Experience in opening managing or repositioning a hotel with a clear track record. Excellent computer system skills.
  
• 4 years of relevant experience working in a managerial position in hotels with fifty rooms or more or in reputable establishments with three stars or more.
  
• The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive handson experience. Available to work when needed including weekends holidays and nights.