Customer Care Servic....
Customer Care Service - Immediate Joiners
Posted on :
15-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
4-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2024
Job Description
Req ID : 2628326
We are seeking a proactive and customerfocused Call Centre Executive to join our team at Yamaha Motor Solutions India Pvt. Ltd. As a Call Centre Executive you will be responsible for handling inbound and outbound customer calls providing excellent service and ensuring customer satisfaction.
Responsibilities:
1. Handle customer inquiries: Respond to inbound customer calls promptly addressing their queries concerns and complaints professionally and efficiently.
2. Provide product and service information: Familiarize yourself with Yamahas wide range of products and services to accurately address customer inquiries and offer suitable solutions.
3. Order processing: Accurately record customer details orders and payments ensuring data integrity while efficiently processing orders through our system.
4. Manage customer accounts: Update and maintain customer databases ensuring accurate and uptodate customer profiles for future reference.
5. Upselling and crossselling: Identify and seize opportunities to upsell and crosssell Yamahas products and services based on customer needs and preferences.
6. Complaint resolution: Investigate and resolve customer complaints and issues efficiently empathetically and in a timely manner aiming to achieve customer satisfaction and retention.
7. Escalation management: Escalate complex or unresolved customer issues to the appropriate department or supervisor to ensure prompt and effective resolution.
8. Followup: Initiate followup calls to ensure that customer concerns have been addressed adequately and document outcomes for future reference.
9. Maintain call centre etiquette: Adhere to call centre policies and procedures maintaining professionalism confidentiality and a positive attitude while engaging with customers.
10. Performance metrics: Achieve performance targets in call quality customer satisfaction and productivity ensuring adherence to Yamahas standards and benchmarks.
Responsibilities:
1. Handle customer inquiries: Respond to inbound customer calls promptly addressing their queries concerns and complaints professionally and efficiently.
2. Provide product and service information: Familiarize yourself with Yamahas wide range of products and services to accurately address customer inquiries and offer suitable solutions.
3. Order processing: Accurately record customer details orders and payments ensuring data integrity while efficiently processing orders through our system.
4. Manage customer accounts: Update and maintain customer databases ensuring accurate and uptodate customer profiles for future reference.
5. Upselling and crossselling: Identify and seize opportunities to upsell and crosssell Yamahas products and services based on customer needs and preferences.
6. Complaint resolution: Investigate and resolve customer complaints and issues efficiently empathetically and in a timely manner aiming to achieve customer satisfaction and retention.
7. Escalation management: Escalate complex or unresolved customer issues to the appropriate department or supervisor to ensure prompt and effective resolution.
8. Followup: Initiate followup calls to ensure that customer concerns have been addressed adequately and document outcomes for future reference.
9. Maintain call centre etiquette: Adhere to call centre policies and procedures maintaining professionalism confidentiality and a positive attitude while engaging with customers.
10. Performance metrics: Achieve performance targets in call quality customer satisfaction and productivity ensuring adherence to Yamahas standards and benchmarks.
Requirements
Qualification :
- Graduate
- Excellent Communication Skills
- 35 years of experience
Qualification : Graduate Excellent Communication Skills 3-5 years of experience
Employment Type
Full Time
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