Project Manager- Order Management
Posted on :
14-03-2024
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1 Vacancy
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Job Description
Req ID : 2627119
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the largest private broadband company in America providing advanced digital video Internet telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products people suppliers communities and the characteristics that make each one unique.
Job Title: Project Manager Order Management
Work Location: Atlanta GA 30328
Duration: 12 Months
Job Type: Full Time
Work Type: Hybrid
Shift Timings: ShiftMon to Fri 8 am to 5 pm or 9 am to 6 pm
Description:
- The Order Management Analyst will specifically manage Wireline Order Orientation orders to facilitate all fulfillment activities performed by local markets.
- This work involves working in multiple systems including Neustar AOMS MINT and OPTIX.
- These customers (AT&T Wireline AT&T Mobility Verizon Sprint etc.) are a part of the 200 Carrier customers that Client serves nationally.
- Carrier Projects span multiple states and require national project management disciplines (customer communications project reprioritization internal / customer negotiation and portfolio / project risk management) for these multimonth(s) / year(s) projects supporting these customers.
- This position has independent discretion for the management of all types of Carrier projects including new installs disconnects upgrades / downgrades off net builds including multiple cell tower circuits and dark fiber circuit projects small cell projects as well as some Type III projects outside of Clients footprint.
- This position will determine the total duration needed for each type of project and oversee the endtoend process with support from their field PM peers managing the construction boundary partners.
- This position requires a high level of professionalism due to the communication and decision making required for these customers.
- This position is a part of a team that supports medium to large sized Carriers in both simple and highly complex multisite wireline projects.
- This role requires attention to detail as projects and contract agreements are highly complex and will require partnership and intense coordination with others (e.g. Field Fulfillment Program Management sales etc.).
- Supports longer term sales cycles (e.g. multiple months to years).
- Requires a high level of professionalism due to level and types of clients.
MAJOR TASKS
- Manages multiple Carrier projects concurrently
- Manages Carrier Projects (Wireline) through multiple systems into MINT/Neustar/ OPTIX / AOMS with all pertinent customer project information including pricing project creation project due date customer location information
- Partners with peer Field PMs to solve project delays (serviceability project prioritization construction etc.)
- Proactive Customer Communications
- Provides each customer with necessary status (at a Carrier level) of all of their projects due dates and current state of install. Includes risk and notes from all field teams as needed.
- Single point of contact for managing Customer Escalations / Clarifications (project changes / cancels / disputes) prior to bill
- Partners with National Account Mgrs. to address unique Carrier requests.
- Regularly exercises discretion and independent judgment to size and plan each Carrier project including project reprioritizations nationally.
- Partners with CB Markets and National Carrier customers in planning and defining multiple customer projects and project priorities Carrier resource allocation and timing of deliverables.
- Schedules customer due date within the required customer timeframes in the necessary systems.
- Applies regulatory knowledge for all pre and post installation activities.
QUALIFICATIONS
REQUIRED
- Prior Carrier knowledge
- Prior telecommunication industry experience
- Schedule flexibility
- 5 years of relevant experience
- Motivated self starter
- Highly organized
- Ability to work in fast paced environment
- Analytical skills
- Excellent verbal and written communication
- Proficient in the following applications/systems:
- MS Office Suite
- OPTIX
- Granite/Webxng
- 5 years of experience required in related field
- Ability to meet tight deadlines with accuracy and promptness
- Proficient in the following applications (Word Excel PowerPoint Tableau MS Teams SharePoint)
- Ability to align and collaborate strategically with cross functional teams
- Excellent interpersonal and proactive customer service skills
- The ability to work independently and as part of a team
- Required knowledge of Carrier project management process
- Experience in the telecommunications industry
- High Energy with the desire to learn and grow
- Strong Team Player mentality
- Willingness to take action and be accountable for results
- BS/ BA degree in related discipline (i.e. Business etc.)
- Must be flexible to work 8 am to 5 pm or 9 am to 6 pm EST MF
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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