SCC Technical Support Analyst 2

SCC Technical Support Analyst 2
Helpdesk Analyst
NA NA


**local candidates required due to onsite requirement
**Candidate selected MUST work onsite NA% in the first month or so NO exceptions. Then they will work onsite 3 days every week.


The SCC seeks an experienced Helpdesk Analyst to answer phones andemails that come into the Helpdesk. This individual will be responsible forensuring that phones and emails are answered in a timely manner and ServiceDesk tickets are created and assigned to Helpdesk analysts as needed.

The Helpdesk Analyst will possess excellent communication andcustomer service skills displayed though verbal and written communications.They will also have the ability to assimilate and effectively communicateinformation both verbally and in writing about microcomputer hardware andsoftware.

The Helpdesk Analyst will also have the proven ability toestablish and maintain effective professional working relationships withCommission staff following best practices of customer service principles.

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceRecent experience in a fulltime Help Desk/Technical Support positionRequired2YearsWorking knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products including MS Office prodRequired2Years2 or more years of experience entering information and working with a trouble ticket issue tracking systemRequired2YearsExperience and proficiency with Microsoft Visio SharePoint and Office applicationsRequired2YearsProven analytical and problemsolving abilitiesRequired2YearsExcellent verbal and written communication skillsRequired2YearsAbility to work independently with minimal direction and as a teamRequired2YearsHighly motivated and selfdirectedRequired2YearsAbility to present ideas in businessfriendly and userfriendly language.Required2YearsAbility to work independently with minimal direction and as a teamRequired2YearsHighly motivated and selfdirectedRequired2YearsKnowledge of Active DirectoryNice to have2YearsCompTIA A CertificationNice to have2YearsExperience with Symantec s Altiris and Ivanti s Service Desk.Nice to have2Years
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignmentQuestion2Please list candidates email address.Question3In what city and state does your candidate PERMANENTLY reside Question4Is the candidate available to work ONSITE in Richmond VA NA% for the first month or so This is REQUIRED. Question5After the initial onsite trainingis the candidate available to work ONSITE in Richmond VA at least 3 days/wk This is REQUIRED. Question6How soon after an offer can your candidate start