Regional Field service Supervisor

• Ensure scope of work detail is accurate from where charge rates may be quoted.
  
• Assign tasks to subordinates.
  
• Manage and support filed service assignments and manage individual productivity.
  
• Ensure all relevant commercial detail is relayed back to the FS Planners
  
• The service records are accurate and that final task reflects the full scope of service: Manage Vehicle tooling and equipment to ensure availability and serviceability.
  
• Undertake skill assessment and arrange training where necessary.
  
• Institute corrective action where KPIs and key measurable are falling short or agreed targets.
  
• Ensure that contractors packs are in place and up to date.
  
• Ensure staff are compliant with Health and Safety standards.
  
• Ensure staff are medically certified.
  
• Facilitate specified technical training for staff and customers as and when required.
  
• Investigate work failures trouble shoot and lead corrective action.
  
• Increase customer awareness of field services capabilities.
  
• Develop and lead a fully skilled equipped and motivated FS team.
  
• Billing labour managed against targets set.
  
• Control expenses and reduce waste.
  
• Optimise resources and maximise productivity.
  
• Enhance customer satisfaction through quality service and value enhancement.
  
• Manage risk.
  

Requirements

• Applicant must be in possession of a technical qualification.
  
• 5 years experience in people leadership and management.
  
• Minimum 5 years technical Field Service experience
  
• The applicant must be familiar with the industry trades and can demonstrate a sound understanding of the associated technical aspects that are likely to be encounter within the target market.
  
• Valid code 08 driver s license.
  
• Valid passport with related travel as and when required.
  
• Be willing to undergo a medical fitness examination.
  
• Be willing to beyond normal hours and undertake to fulfil standby duties.