Customer Contact Age....
Customer Contact Agent
Posted on :
13-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2621141
Since 1859 the Pontifical North American College has served as Americas seminary in Rome. Roman Catholic dioceses send seminarians and student priests to study in one of our three main departments: The Seminary the Casa Santa Maria (graduate studies) or the Institute for Continuing Theological Education.
As our customer contact agent you ll be tasked with the most important job at our company customer happiness. You ll be responsible for creating experiences for customers that have a direct impact on the health and bottomline for our company.
Contact Center Agent Responsibilities
- Answering and responding to inbound customer calls
- Responding to customer emails and live chat inquiries
- Resolve customer complaints and issues
- Sell and promote products/services while on call
- Escalate issues to supervisors and managers
- Leverage the internal knowledgebase to quickly answer inquiries
- Knowledge of IVR and call routing systems
- Understanding of basic live chat and service technology for fielding customer requests
- Experience in a high call volume environment
Contact Center Agent Qualifications
- High school diploma or equivalent
- 13 years of experience in a call/contact center environment
- Knowledge of customer service best practices
- Skilled in documentation and notetaking during calls
- Excellent data entry skills
- Empathetic and personable call demeanor
- Excellent writing skills
live chat support,data,issue resolution,live chat technology,basic,note-taking,high call volume environment,customer service,customer contact,data entry,email management,knowledgebase utilization,ivr systems,empathy,call routing systems,inbound customer calls,product promotion,supervisory escalation,sales,excellent writing,documentation,call center operations,customer
Employment Type
Full Time
Key Skills
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