Infrastructure Specialist 7227-1515

HM Note: This onsite role is five (5) days in office in Guelph Ontario

Deliverables: and nbsp;KTLO and nbsp;Data and nbsp;Centre and nbsp;Support and nbsp;Project and nbsp;Refreshes and nbsp;Decommissioning and nbsp;(Network and nbsp;or and nbsp;Server).

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Responsibilities:

• Provide guidance/training and technical expertise to junior staff. and nbsp;
• Fulfil mandated Data centre availability reliability efficiency and uptime service commitments. and nbsp;
• Engaging appropriate internal or external service provider resources as required to resolve issues in order to mitigate support failure and interruption to Data centre operations. and nbsp;
• Guiding monitoring and coordinating work conducted by internal and external service providers providing direction on work procedures and ensuring mitigation of adverse impact. and nbsp;
• Maintenance and support of the IT hardware infrastructure at the Data centres. and nbsp; and nbsp;
• Analysis and resolution of hardware and server incidents and problems for infrastructure. and nbsp;
• Documentation and implementation of infrastructure Change Requests. and nbsp;
• Updating incident and problem tickets reporting on incidents problems and changes identification and mitigation of risks to the infrastructure updating the Configuration Management Database. and nbsp;
• Making Changes and recommendations for enhancing server infrastructure decommissioning of hardware including servers storage devices and other relevant components including coordination of disposal. and nbsp;Available for oncall support when required. and nbsp;
• Working knowledge of network topology security architecture server build and physical infrastructure and deployment models. and nbsp;
• Server installation and configuration

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Skills

Experience and Skill Set Requirements

Evaluation and nbsp;Breakdown:

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1. and nbsp;Technical and nbsp;Skills and nbsp;30%

Parameters:

• Demonstrated and nbsp;knowledge and nbsp;building and nbsp;IT and nbsp;infrastructure.
• Demonstrated and nbsp;knowledge and nbsp;working and nbsp;with and nbsp;and and nbsp;supporting and nbsp;multiple and nbsp;technical and nbsp;teams.
• Demonstrated and nbsp;knowledge and nbsp;with and nbsp;VCentre and nbsp;VMware and nbsp;and and nbsp;building and nbsp;and and nbsp;maintaining and nbsp;virtual and nbsp;servers.
• Demonstrated and nbsp;knowledge and nbsp;building and nbsp;and and nbsp;supporting and nbsp;servers and nbsp;of and nbsp;Windows and nbsp;2008 and nbsp;2012 and nbsp;2016 and nbsp;Solaris and nbsp;AIX and nbsp;Mainframe.
• Demonstrated and nbsp;knowledge and nbsp;of and nbsp;networking and nbsp;installation and nbsp;supporting and nbsp;and and nbsp;configuring and nbsp;network and nbsp;devices and nbsp;(routers and nbsp;switches and nbsp;firewalls and nbsp;and and nbsp;load and nbsp;balancers).
• Demonstrated and nbsp;knowledge and nbsp;implementing and nbsp;and and nbsp;supporting and nbsp;security and nbsp;architecture.
• Demonstrated and nbsp;knowledge and nbsp;building and nbsp;and and nbsp;supporting and nbsp;backup and nbsp;infrastructure.
• Demonstrated and nbsp;knowledge and nbsp;installing and nbsp;configuring and nbsp;and and nbsp;supporting and nbsp;SAN and nbsp;and and nbsp;Tape and nbsp;Library and nbsp;Infrastructure.
• Demonstrated and nbsp;knowledge and nbsp;of and nbsp;server and nbsp;installation and nbsp;and and nbsp;configuration and nbsp;and and nbsp;loading and nbsp;of and nbsp;the and nbsp;Operating and nbsp;System and nbsp;including and nbsp;virtual and nbsp;servers.

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2. and nbsp;Working and nbsp;in and nbsp;an and nbsp;Uptime and nbsp;Tier and nbsp;IV and nbsp;Data and nbsp;Centre and nbsp; and nbsp;20%

Parameters:

• Demonstrated and nbsp;knowledge and nbsp;with and nbsp;ITIL and nbsp;concepts and nbsp;and and nbsp;procedures.
• Demonstrated and nbsp;knowledge and nbsp;with and nbsp;Corporate and nbsp;Change and nbsp;Incident and nbsp;Problem and nbsp;and and nbsp;Release and nbsp;Management.
• Demonstrated and nbsp;knowledge and nbsp;of and nbsp;Data and nbsp;centre and nbsp;Protocols and nbsp;and and nbsp;Procedures and nbsp;Guides and nbsp;and and nbsp;working and nbsp;in and nbsp;an and nbsp;Uptime and nbsp;Certified and nbsp;Tier and nbsp;IV and nbsp; and amp; and nbsp;Tier and nbsp;II and nbsp;Data and nbsp;centre.

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3. and nbsp;Problem and nbsp;Solving and nbsp; and nbsp;15%

Parameters:

• Demonstrated knowledge of problemsolving techniques to provide leadership and solutions which deal with a variety of advanced systems administration technical operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
• Demonstrated knowledge to fulfil mandated Data centre availability reliability efficiency and uptime service commitments.
• Demonstrated knowledge for engaging appropriate internal or external service provider resources as required to resolve issues in order to mitigate support failure and interruption to Data centre operations.
• Demonstrated knowledge of guiding monitoring and coordinating work conducted by internal and external service providers providing direction on work procedures and ensuring mitigation of adverse impact.

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4. and nbsp;General and nbsp;Skills and nbsp; and nbsp;5%

Parameters:

• Demonstrated and nbsp;ability and nbsp;for and nbsp;strong and nbsp;documentation and nbsp;and and nbsp;writing and nbsp;skills.
• Demonstrated and nbsp;knowledge and nbsp;for and nbsp;providing and nbsp;incident and nbsp;resolution.
• Demonstrated and nbsp;knowledge and nbsp;of and nbsp;engaging and nbsp;vendors and nbsp;to and nbsp;address and nbsp;incidents/issues.
• Demonstrated and nbsp;ability and nbsp;of and nbsp;working and nbsp;with and nbsp;and and nbsp;supporting and nbsp;multiple and nbsp;technical and nbsp;teams.
• Demonstrated and nbsp;knowledge and nbsp;in and nbsp;using and nbsp;Office and nbsp;365 and nbsp;Remedy/eSMT and nbsp;ticketing and nbsp;system.