Customer Success Onboarding Manager EMEA fmd

LeanIX an SAP company is a market leader for enterprise architecture management (EAM) driving the modernization of IT landscapes and continuous business transformation. Our softwareasaservice solutions empower organizations to create transparency enabling them to visualize assess and manage the transition towards their target IT architecture.

We are looking for a Customer Success Onboarding Manager to join our growing team. You will be responsible for ensuring the successful onboarding and adoption of LeanIX products and services. You will play a crucial role in building strong relationships with our valued customers understanding their needs and guiding them through a seamless onboarding process. Your primary goal is to facilitate customer success drive product engagement and foster longterm partnerships while innovating new onboarding approaches to drive automatization and standardization.

Customer Success Onboarding Manager EMEA (f/m/d)
Connected remote based close to one of our offices in Germany (Bonn Munich Berlin) The Netherlands (Amsterdam) France (Paris) London (UK) or Slovenia (Ljubljana).

WHAT IS WAITING FOR YOU

• Customer Onboarding: Lead the onboarding process for new customers ensuring a smooth and positive experience from contract signing to rollout and initial usage.
• Trusted Advisor: Conduct indepth consultations with customers to understand their unique business requirements goals and challenges tailoring the onboarding journey to meet their specific needs.
• Innovate: Collaborate with Customer Success Engineering Support Professional Services Sales Marketing and Product to drive onboarding standardization and automatization and reduce timetovalue (TTV).
• Customer Adoption and Engagement: Proactively monitor and analyze customer product usage and adoption patterns identifying potential areas for improvement or increased engagement and implementing strategies to drive customer success.
• Tooling: Work with stateoftheart Customer Success tools (Gainsight Salesforce) backed by a dedicated Customer Success Operations team.
• Welcome to the team: Add your style to a global diverse team at LeanIX a fastgrowing tech company and leader in the Enterprise Architecture category.

WHAT ARE WE LOOKING FOR

• 12 years of experience in in a customerfacing role in the B2B SaaS industry (or related business) preferably in the domain of Enterprise Architecture.
• Fluent in French German & English.
• Exceptional project management skills with a track record of successfully managing multiple customer onboarding projects simultaneously.
• Excellent communication and interpersonal skills capable of building rapport with diverse customer groups.
• Ability and experience to structure and prioritize your work and work of others.
• 1 year working knowledge with Customer Success tools e.g. Gainsight is a plus.

LeanIX an SAP company is a market leader for enterprise architecture management (EAM) driving the modernization of IT landscapes and continuous business transformation. Its softwareasaservice solutions empower organizations to create transparency enabling them to visualize assess and manage the transition towards their target IT architecture. By offering a datadriven and automated approach enhanced with AI LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1000 companies globally across various industries including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn and offices in Munich and Berlin (Germany) LeanIX also has a strong international presence with offices in Boston (USA) London (UK) Paris (France) Amsterdam (Netherlands) and Ljubljana (Slovenia). In November 2023 LeanIX became part of SAP. For more information visit . Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.

LeanIX is not just a product in fact its a great place to work. Colleagues (600) from dozens of countries jointly make our vision reality. We believe in transparent communication personal development diverse workforce innovation by creating ideas that prove useful and that our worldclass team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and work from one of our offices (20% of your time). LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative please let our team know at You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience qualifications and competencies. LeanIX will not discriminate based on race color religion belief political affiliation union membership age sex pregnancy sexual orientation gender identity national or ethnic origin genetic information creed citizenship disability protected veteran or marital status or any other status protected by applicable laws or regulations.