Call Processing Representative

Position Title: Call Processing Representative (Bilingual Spanish)

Location: San Ysidro CA 92173

Schedule: 10:30am6:30pm MonSat with a day off during the week

Duration: 3 Month Temp to Hire

Job Description:

Essential function of the Job:

• Efficiently and actively provides customer service by properly greeting listening assisting closing each call in a pleasant professional and helpful manner.
• ownership of solutions and accurately identify the needs of each of our patients.
• Assist patients with scheduling appointments rescheduling or cancelling appointments and completion of preregistration items as necessary following the patient appointment scheduling guidelines.
• Demonstrate knowledge and understanding of Clients services and program.
• Demonstrates ability to multitask be flexible ensure accuracy and meet changing priorities in a fast paced high volume and workload environment.
• Ability to maintain composure when confronted with fastpaced and stressful situations.
• Adheres to productivity and quality assurance requirements for the department with emphasis in attention to details to avoid errors.
• Complete required training on policies and procedures including but not limited to customer service registration of patients phone etiquette and appointments scheduling.
• Adheres to Clients and departments attendance and punctuality policies and practices.

Additional duties and responsibilities:

• Assist in maintenance of department equipment and supplies.
• Follow established departmental policies and procedures objectives quality assurance program safety environmental and infection control standards.
• Enhances professional growth and development through participation in educational programs current literature inservice meetings on committees as directed.

Requirement:

• High School Diploma or GED
• Relevant medical certification or licensure preferred.
• 1 year of healthcare experience or 1 year in call center front desk receptionist administrative assistant or a combination equal to 1 year or successful completion of an externship program with Client.
• Excellent English communication skills.
• Working knowledge of Microsoft windows OS MSOffice telephone devices and voice mail. Must have the ability to type 40WPM.
• Experience with Epic or Dentrix strongly preferred.

Universal Requirement:

• HIPAA Compliance
• OSHA Compliance
• PPD Compliance