Implementation Specialist

This position is NonExempt. Hours over 40 will be paid at Time and a Half.

• Provide operational support to departmental projects or largerscale department/divisionwide efforts.
• Duties will include: tracking information and generating reports research and follow through schedule coordination and database management. Must have 2 years experience in specific programs or processes pertinent to the customer. Minimum supervision is required.
• Primary duty will be training customers on our proprietary software system.
• Must be comfortable presenting and have people skills/be personable. Working on complex processes onboarding new accounts.
• Looking for someone who will own the process and be assertive/persistent. Will work with sales reps to gather documentation and share outcomes.

RESPONSIBILITIES

• Assist customers through implementation deliverables and provide application/product configuration throughout the product lifecycle.
• Conduct presentations product demonstrations and educational sessions
• Become a subject matter expert on the software implementation methodology processes and business operations.
• Engage team members and leadership in troubleshooting customer issues
• Collaborate with multiple teams across the business including sales customer service and IT
• Manage and execute the project from beginning to end and act as the liaison between customers and internal teams
• Communicate project deliverables and make sure that tasks are executed on time to budget and high quality.
• Provide complete and concise internal reporting for all engagements
• Identify ways to improve specific customer experience with the product; leverage tools and resources to address specific customer needs
• Collaborate with internal teams to resolve specific customer issues based on guidance from leadership; daily interactions with assigned customers
• Provide customer feedback to the product development team

QUALIFICATIONS AND EDUCATION

• Bachelors degree or equivalent experience in customerfacing roles with demonstrated competence
• 25 years working experience
• Eager for challenges that explore your full potential and want to develop marketleading skills that will accelerate your career growth and progression
• Highly organized and have the ability to manage multiple projects
• Passionate about continuously learning new technologies and skills
• Strong interpersonal skills with a proven ability to effectively engage customers along with the ability to handle crucial conversations and manage conflict resolution
• Ability to effectively prioritize workload and tasks to meet deadlines
• Time management skills
• Ability to be creative and innovative
• Flexible and easily able to adapt to change