Corporateamp Investment Bank - Brazil Sales Support - JPMorgan Chase Bank NA

Develop a relationship with our clients; be proactive in identifying problems and themes; create a repertoire/cadence with followups and issue escalations; recommend/implement service enhancements where appropriate.

Develop a relationship with the Front Office execution team that are first point of interaction with client and understand the value proposition between yourself the client and Front Office.

Mitigate operational risks through a variety of control tasks:

1. Trade affirmations;
2. Identification of trade discrepancies;
3. Account setups and maintenance.

Start interacting with other teams to collaborate and problemsolve; be empowered to initiate change to further drive superior operational service improvements and product offering

Understand the end to end infrastructure in order to help trouble shoot client issues more effectively and expeditiously

Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement

Adhere to the department policies and procedures for client requests

Keep building and continually revamping the client relationship

Share your knowledge and become a mentor to help your team succeed

Work independently and in a team environment to maximize productivity in a most efficient manner

Build indepth understanding of the clients organization business priorities culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client

Participate in strategy conversations that lead and contribute to initiatives outside immediate area of responsibility

Exhibit a positive cando attitude with inquisitive curiosity

Take ownership act with a sense of urgency and exceed expectations by overcommunicating

Experience

• 3 years of experience in customer service operations middle office preferably with work experience primarily in banking or the financial service industry
• College degree preferred
• A strong aptitude for strategic thinking and tactical execution
• Excellent organizational skills and the ability to manage prioritize work under pressure and meet tight deadlines
• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
• Strong interpersonal and influencing skills with the ability to establish credibility and strong partnership with senior business and other control partners
• Ability to use data to create metrics and reporting
• Proficient in MS Office (Excel PowerPoint Word)
• Proficient with Tableau and Alteryx are a plus

J.P. Morgan is a global leader in financial services providing strategic advice and products to the worlds most prominent corporations governments wealthy individuals and institutional investors. Our firstclass business in a firstclass way approach to serving clients drives everything we do. We strive to build trusted longterm partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law. In accordance with applicable law we make reasonable accommodations for applicants and employees religious practices and beliefs as well as any mental health or physical disability needs