Mobile Expert

Overview:

Key Responsibilities:

• Assist customers in selecting purchasing and activating mobile devices and accessories
• Provide technical support and troubleshooting for mobile devices and applications
• Deliver personalized customer service to meet individual needs and preferences
• Stay uptodate on the latest mobile technology trends and products
• Meet and exceed sales targets and performance goals
• Educate customers on mobile device features functionality and service plans
• Handle customer inquiries issues and complaints with professionalism and efficiency
• Process mobile device upgrades exchanges and returns
• Collaborate with team members to ensure a seamless customer experience
• Maintain a clean and wellorganized mobile device and accessory area
• Participate in ongoing training and development to enhance product knowledge and skills
• Contribute to a positive and collaborative team environment
• Adhere to company policies and procedures including security and privacy guidelines
• Assist with inventory management and stock replenishment
• Support promotional activities and events to drive sales and customer engagement

Required Qualifications:

• High school diploma or equivalent; Associates or Bachelors degree preferred
• Prior experience in retail sales or customer service
• Demonstrated knowledge of mobile devices operating systems and applications
• Strong communication and interpersonal skills
• Ability to handle multiple tasks in a fastpaced environment
• Proven track record of meeting and exceeding sales targets
• Excellent problemsolving abilities and technical troubleshooting skills
• Understanding of mobile service plans contracts and billing processes
• Flexible schedule including evenings weekends and holidays
• Ability to stand for extended periods and lift/move devices and accessories
• Detailoriented with a focus on accuracy and efficiency
• Positive attitude team player mentality and a passion for delivering exceptional customer service
• Competency in using pointofsale systems and other retail software applications
• Knowledge of industry regulations and best practices
• Commitment to continuous learning and adapting to evolving technology trends

mobile development,customer service,sales,problem solving,mobile