Service Delivery Coordinator

Handle all operational tasks of ocean freight shipments
• Coordinate the customs clearance with the customs clearance brokers and the pick up/delivery of cargo with the land transpor teams and spot service risks and come up with immediate solutions
• Responsible for avoiding unneccesary costs like port storage and line demurrage and should negotiate with line agents/transporter for better rates if possible.
• Ensure customers are provided excellent service along the shipment cycle with quick responses to inquiries and providing problem resolutions internally as well as externally.
• Billing of services and closing files in the TMS, incl. vendor invoices as per agreed operational KPIs.
• Follow specified systems, processes and procedures, implemented in the workplace, to ensure compliance with legal, regulatory, and other requirements/standards.
• Work safely at all times, protecting the health and safety of everyone in the workplace