Help Desk Analyst

Title: Help Desk Analyst

Location: Hybrid (Harrisburg PA 17110)

Job Description

Provide ongoing level one and two support for PENN and other WIC systems including system error monitoring and resolution.
Create and execute unit tests for software development efforts associated with new and existing Pennsylvania WIC systems.
Create and maintain system help documentation to support ongoing goals related to user selfservice and system training initiatives.
Support the WIC ADA in ongoing planning and support activities related to upcoming WIC system releases.
Participate in business and system knowledge transfer sessions related to EBT and the PENN system.
Create documentation that will become part of the WIC Support knowledge center for onboarding support staff.
Utilize Azure DevOps for SDLC reporting and workflow.

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS
This position requires a high degree of business and technical knowledge skill leadership dedication and ability to take initiative. Ability to ramp up quickly and perform independently is essential. Familiarity and experience with the WIC program is highly desired.