Internal Sales Representative - Travel and Tourism

• Client Engagement Serve as the primary point of contact for clients responding to inquiries providing information and addressing concerns in a timely and professional manner. Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
  
• Product Knowledge Develop a comprehensive understanding of our hospitality services and offerings. Effectively communicate the value propositions and benefits of our services to clients.
  
• Sales Generation Proactively reach out to existing clients to identify upselling and crossselling opportunities. Generate leads and follow up on inquiries to convert prospects into clients. Use a CRM or lead management system to record and assign leads.
  
• Quoting and Proposal Creation Prepare accurate and detailed quotes for clients based on their specific needs. Create compelling proposals that highlight the value of our services and address client requirements.
  
• Order Processing Facilitate the order process ensuring seamless transactions and timely delivery of services. Collaborate with other internal departments to coordinate and fulfill client requests.
  
• Sales Reporting and Analysis Maintain accurate and uptodate records of sales activities client interactions and order statuses. Provide regular reports to the sales manager on sales performance and achievements.
  
• Customer Feedback and Improvement Gather feedback from clients to understand their satisfaction and areas for improvement. Communicate client feedback to relevant teams to contribute to continuous improvement.
  
• Collaboration with Sales Team Work closely with the external sales team to provide support in achieving overall sales targets. Coordinate efforts to ensure a cohesive and customercentric approach.
  
• Promote the Vacation Club and Ownership Train sales agents/bookers on effectively promoting the benefits and features. Highlight the advantages of ownership such as access to exclusive resorts discounted rates and flexible vacation options. Provide sales agents/bookers with marketing materials including brochures videos and presentations to showcase their.
  
  
  

Requirements

• Bachelor s degree in Business Marketing or a related field.
  
• Proven experience in sales preferably within the hospitality finance or insurance industry
  
• Strong interpersonal and communication skills.
  
• Detailoriented with excellent organisational and time management abilities.
  
• Proficient in CRM software and Microsoft Office suite.
  
• Customerfocused attitude and a passion for delivering excellent service.
  
• Motivated and ambitious Go getter! Willing to show initiative and build own pipeline.
  

• Accountable Trust and consistency shown through day to day as well as taking ownership of responsibilities.
  
• Communication Skills Clear articulation active listening asking insightful questions and tailoring communication to resonate with clients.
  
• Adaptability Embracing change staying calm under pressure quickly adapting to new situations and learning from experiences.
  
• Relationship Building Building rapport demonstrating empathy maintaining a customercentric focus and establishing longterm connections.
  
• Resilience Demonstrating perseverance handling rejection with grace maintaining motivation during difficult periods and learning from failures.
  
• Influence and Persuasion Building compelling arguments demonstrating product knowledge addressing objections effectively and tailoring pitches to meet client needs.
  

Benefits

• R12 000 R15 000 salary.
  
• Lucrative commission structure.