Desktop Support Anal....
Desktop Support Analyst
Posted on :
07-03-2024
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1 Vacancy
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Job Description
Client: State of North Carolina
Job Title: Desktop Support Analyst
Duration: 09 Months
Start Date: ASAP
Location: 3514 Bush St Raleigh NC (Hybrid)
Position Type: Contract
Interview Type: In Person
Ceipal ID: SNCHD163VH
Requirement ID: NCOSC Service Support Analyst Expert (731163)
Job Title: Desktop Support Analyst
Duration: 09 Months
Start Date: ASAP
Location: 3514 Bush St Raleigh NC (Hybrid)
Position Type: Contract
Interview Type: In Person
Ceipal ID: SNCHD163VH
Requirement ID: NCOSC Service Support Analyst Expert (731163)
North Carolina Office Of the State Controller
Description
NC OSC is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills excellent customer service skills and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.
Responsibilities:
- Technical assistance support and advice to end users for hardware software and systems
- Handson technical and functional assistance to business and technical users
- Remote technical and functional assistance to business and technical users
- Support of the Office 365 environment (administration and usage)
- Able to support remote PC setup and application installation
- Will be onsite for a portion of the week to support handson users.
Required/Desired/Highly desired Skills:
- Customer service skills. (Required 5 Years)
- Microsoft 365 (Outlook Sharepoint Teams OneDrive etc) usage. (Required 5 Years)
- Desktop support (Required 5 Years)
- PC specifications and purchasing (Required 5 Years)
- Desktop imaging and installation of applications (Required 5 Years)
- Experience supporting IT for employees of the State of NC. (Desired 1 Years)
- Microsoft certifications. (Highly desired 3 Years)
- Excellent written and verbal communication skills (Required 5 Years)
- Experience supporting A/V equipment (Highly desired 2 Years)
- Excellent background support end users in a M365 environment with specific emphasis on Outlook Teams and SharePoint.(Required 5 Years)
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
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Employment Type
Full Time
Key Skills
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