An expanding London based company is looking for someone who shares their passion for innovation and excellence with a technical background who will work within the IT team, providing technical support and problem solving to their customers.
What’s in it for you -
Salary: £25,000 - £50,000 per year depending on experience
40 days paid holiday annually - (28 days + bank holidays + extended festive period shutdown)
Untaken annual leave will automatically roll over to the following year
Partnerships scheme where you will receive a share in the profit of the business.
Mandatory Skills - At least 5 years’ experience in a similar role in:
- Configure and implement cyber essentials and GDPR security standards (mandatory)
- Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
- Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
- Ability to pro-actively support and collaborate with service providers.
- Follow industry best practices processes.
- Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)
- Azure administration and implementations
- Good understanding and knowledge of Windows 10, Windows 11 and Mac
- Familiar with different client builds/imaging.
- Strong customer support, written and verbal communication, and be a team player.
- Ability to problem solve independently.
Duties will include but are not limited to -
- Be the initial point of contact for our customers.
- Manage incoming requests incidents/requests from the help desk.
- Provide customers with timely updates to their cases in line with Service Level Agreements.
- Escalate high priority issues to Line Management.
- Complete regular tasks in line with Service Desk procedures.
- Review daily priorities and take appropriate action to ensure results are achieved.
- Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
- Installing, testing, maintaining and repairing hardware and software.
- Documenting processes and logging tickets for open work.
The company has a BYOD (bring your own device) policy.
As a standard, they require all new employees to have a minimum of:
- Windows 11
- RAM 12GB minimum
- SSD 256GB minimum
- Generation depending on processor family:
- i9 - 8th gen
- i7 - 8th gen
- i5 - 8th gen
- i3 - 10th gen
**Please note, if laptop/pc specifications are not provided with screening questions, please consider your application unsuccessful**