VOICE ENGINEER

1. Cisco Call manager

2. Cisco webX Cloud Calling

3. Able to trouble shoot on phone (3050 calls a day)

Experience performing Add/Move/Changes (MACDs) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 State of Delaware Employees across the enterprise.

Experience with (MACDs) Cisco Unity Voicemail

Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform

Experience troubleshooting and resolving Network/TCPIP communications issues that affect enterprise Voice.

Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express. (UCCX)

Programing/provisioning/decommissioning Cisco desk phones for customers

Experience with provisioning Cisco Jabber Soft Phones.

We are tasked with converting our on Prem Cisco CUCM instance over a period of 5 years to Cisco Cloud Based WEBEX calling platform.

This position would transition as the project moves forward to being able to perform the following tasks:

Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub

Provisioning Webex software based Soft Phones for customers.

Provisioning Webex Cloud based Desktop phones

Provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes.

Experience with updating and creating complex voice dial plans within Oracle Session Border Controllers a plus

Cisco CCNA or CCNP certification a plus

Experience working within Service Now ticketing system a plus.