Digital Sales Support Specialist - EMEA

This is an exciting new opportunity for a Digital & Sales Support Specialist to join an innovative and passionate business.

The ideal candidate will have an educational background, will be degree educated, and will have adequate experience as an ELT Teacher, Teacher Trainer and/or Sales Support. They will also possess an understanding of the general features and benefits of ELT digital platforms.

Cengage Group offers many employee benefits such as 23 days annual leave rising to 26 after a years' service, a company pension, private healthcare and wellness days given at the companies' discretion.

Applications close date: Sunday 24th March 2024

Job Title: Digital & Sales Support Specialist - EMEA

Business Unit: National Geographic Learning, ELT

Department: NGL Marketing

Reporting to: ELT Regional Customer Success Manager

Line Reports: None

Based: Remotely based within Europe

Job Purpose:

The Digital & Sales Support Specialist will provide digital onboarding support and sales support to customers within the EMEA region, and to help promote our digital and print products across the territory.

Through strong planning and organizational skills, they will engage with teachers from a range of different backgrounds and provide effective support to our digital customers, helping to provide a flawless digital experience.

Key Accountabilities:

Successful implementation (setup & onboarding)

• Provide digital training sessions as onboarding support for first time users, and for existing customers to ensure they can optimally navigate our digital products, training resources, and overall organization
• Work closely with the Regional CSM to adapt and last-mile customer-facing presentations and supporting documentation for both the rep and the customer
• Help build / adapt digital onboarding support tools and resources for the territory.

Product use and satisfaction (activation & usage)

• Cultivate and maintain extensive knowledge of our digital platform, Spark, alongside of our ELT / CBE product list.
• Cultivate and maintain extensive knowledge of our digital customers, their usage and take action with the sales representative
• Plan and attend customer meetings both on site and via Zoom/Teams, prioritise training requests and tasks, and efficiently deliver digital training sessions.
• Collect customer feedback in their day-to-day conversations and interaction with Instructors and School Administrators and respond accordingly

Renewal for the following school year (retention)

• Maximise Sales support to key customers in the territory by monitoring and reporting out on usage
• Take a pro-active approach to supporting sales rep in renewing digital business.
• Manage and control new edition processes

Promote Digital Platform

• Work closely with the Regional CSM and the Senior ELT Academic Consultant to craft / adapt and deliver customer-facing presentations on our digital platforms and ELT/CBE products.
• Represent NGL EMEA in workshops, training sessions, and present at key events such as conferences, exhibitions as a guest speaker to inspire teachers and spread the value of NGL digital offering.
• Attend workshops, training sessions, and events where guest speakers inspire teachers.

Travel Requirements:

This role requires occasional/frequent travel to customers and events within the EMEA territory.

Crucial Role Requirements:

Experience/Achievements

• Three years educational experience (ELT teacher/Teacher Trainer), Sales support experience and / or field sales experience.