JOB DESCRIPTION:
• Must have strong customer handling experience.
• Must have strong experience in handling escalations.
• Interpersonal skills communication, flexibility, self-driven, team player
• Project Management skills and experience working on enterprise-level projects.
• Create, review, and maintain operational documentation and provide training on new procedures to lower-level support teams.
TECHNICAL QUALIFICATIONS:
• Minimum of 7+ years of experience
• Advanced Knowledge of Firewall platforms (Fortinet, ASA, Palo Alto, Checkpoint- any two are preferred) running routing protocols and next-gen features such as IPS and Application detection rules.
• Understanding of SMTP (RFC 821/5321), TLS, DNS, and related standards
• Intermediate Linux Sysadmin experience.
• Strong understanding of general networking and design (Firewalls, Routing, Load Balancing, OSI Model, TCP/IP, Packet trace and analysis)
• Firewall deployment/configuration experience and troubleshooting application connectivity.
LOCATION: Plano, TX (Hybrid)
POSITION: Contract