Client Service Associate

We are looking for an experienced Customer Service Associate to join our team and enjoy a dynamic collaborative culture. This role will allow you to engage with the many exciting facets of a flavor and ingredient manufacturer. The ideal individual will work hard and be results driven but also have fun along the way.

Summary: Professionally input and handle incoming orders requests and general customer inquiries in a clear and respectful manner both verbally and written to ensure customer satisfaction. Coordinate and execute activities surrounding the processing of customer orders from the time of order submission to the customer delivery. Team based environment dedicated to ensuring customer commitments are met.

Essential Duties and Responsibilities:

Correspond with customers by phone and email to receive change or cancel orders.

Daily input incoming customer orders

Clearly and proactively communicate product and service problems.

Provide customers with accurate information regarding their products/orders COAs and specification documents.

Communicate daily with internal departments to relay current customer information.

Provide and establish priorities for scheduling team members in order to support customer need.

Requirements:

Strong verbal oral and written communication skills

Strong computer skills (Microsoft Suite)

Must be able to type and input information accurately

Highly developed sense of integrity and commitment to customer satisfaction

Must be detailed oriented

Excellent communication and listening skills

Strong decision making and analytic abilities

Pleasant patient and friendly attitude

Collaborative team player

Qualifications: To perform this job successfully an individual must be able to perform each essential duty with excellence. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: The position requires a bachelors degree from a fouryear college or university; or four years related customer service experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions short correspondence memos and emails. Ability to write simple correspondence. Ability to effectively present information and respond to questions from customers and employees within the organization.

Job Type: Fulltime Parttime

Pay: $19.50 $29.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work Location: Remote