Telecaller

Overview:

Key Responsibilities:

• Make outbound calls to potential and existing customers
• Provide information about products or services
• Influence customers to make a purchase or donation
• Keep accurate records of calls made and outcomes
• Handle customer inquiries and complaints
• Meet and exceed sales targets
• Follow scripts and communicate product value
• Build and maintain strong customer relationships
• Utilize CRM software to update customer information
• Conduct market research to identify potential leads
• Work closely with the sales team to ensure customer satisfaction
• Adhere to company policies and procedures
• Stay updated on product knowledge and industry trends
• Collaborate with team members to achieve sales goals
• Ensure compliance with telemarketing regulations

Required Qualifications:

• High school diploma or equivalent
• Prior experience in telemarketing or sales
• Excellent communication and interpersonal skills
• Ability to persuade and influence others
• Strong negotiation skills
• Customer service orientation
• Ability to multitask and prioritize
• Basic computer and CRM software skills
• Accuracy and attention to detail
• Positive and resilient attitude
• Proven track record of meeting sales targets
• Good understanding of sales principles
• Ability to handle rejection professionally
• Knowledge of telemarketing regulations and best practices

communication,persuasion,negotiation,customer service,multitasking