Customer Service Representative

As a Customer Service Representative this position is to interact with customers to schedule service appointments and manage all related data. You will serve as a key contact and liaison for customers to ensure their total satisfaction. This work will ensure clear documentation of all interactions and maintain our high standard of data quality. In a customer service capacity you will interact with customers on an ongoing basis entering orders handling requests and providing support needed in a timely professional and courteous manner.

Responsibilities

• Answer phones and direct calls to appropriate person.
• Prepare purchase orders for daily receipts and order office supplies.
• Ensure every customer experience is top notch in quality.
• Ability to keep records of call transactions with strong written skills to clearly document details of calls.
• Coordinate customer service requests including order entry pricing expediting billing order maintenance credit and claims.
• Forward calls and messages to the appropriate recipients in a timely manner.
• Continuously strive to improve client satisfaction and retention by delivering exceptional service and seeking feedback to identify areas for improvement.

Skills and amp; Requirements

• High school diploma or equivalent (additional relevant certifications or education is a plus).
• Excellent interpersonal and communication skills.
• Proficient computer skills including experience with other customer service tools.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Strong organizational and multitasking abilities with attention to detail and accuracy.
• Ability to work well under pressure prioritize tasks and meet deadlines.

Job Type: Fulltime Parttime

Pay: $25.00 $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday