Sr System Reliability Engineer Application Support

Who are we
Fulcrum Digital is an agile and nextgeneration digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services insurance retail higher education food healthcare and manufacturing.

The Role

• Plan manage and oversee all aspects of a Production Environment
  
• Define strategies for Application Performance Monitoring Optimization in Prod environment
  
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
  
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
  
• Design develop and standardize Monitoring and Alerting mechanism for the supported applications.
  
• Take a holistic approach to problem solving by connecting the dots during a production event through the various technology stack that makes up the platform to optimize meantime to recover.
  
• Engage in and improve the whole lifecycle of services from inception and design through deployment operation and refinement.
  
• Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  
• Support services before they go live through activities such as system design consulting capacity planning and launch reviews.
  
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead in DevOps automation and best practices.
  
• Maintain services once they are live by measuring and monitoring availability latency and overall system health.
  
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
  
• Work with a global team spread across tech hubs in multiple geographies and time zones.
  
• Ability to share knowledge and explain processes and procedures to others.
  
• Share knowledge and mentor junior resources
  
• Able to perform oncall duties on a rotational basis.
  
• Occasional off hours work required.
  
  

Requirements

Skills

• Linux
  
• Shell Scripting
  
• ITIL / ITSM
  
• PL/SQL
  
• Application Troubleshooting
  
• Any Monitoring tool (Preferred Splunk/Dynatrace)
  

Good To Have

• Jenkins CI/CD Basic
  
• Groovy Scripting/Yaml Basic
  
• Git basic/bit bucket Basic
  
• Ansible/Chef Basic
  
• Even Framework architecture