Call Center Manager - Teleperformance CompanyMiddle East Jobs

Job Description

• Carry out new call center agent training activities as per set directions.
• Understand the organizations requirement to formulate daily targets for the call center activities.
• Collect and analyze callcenter statistics.
• Check the overall efficiency of the call center agents by examining important metrics.
• Train and help call center agents and associates to handle daily tasks with utmost proficiency.
• Prepare a clear and concise lead report to facilitate management in making appropriate sales decisions.

Skills

• Professional call center individual with experience in managing an Operation team.
• Portraying a good understanding of ideal customer service ranging from fluent communication to fruitful discussion.
• Adept at setting goals and leading the team to offer exceptional customer service support and assistance.
• Superior command of fluent communication with good understanding to use the right vocabulary.
• Knowledge of performance evaluation and customer service metrics.
• Capable of managing essential software and tools like MS Office cloud platforms and the companys call center software.