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CFC Manager
drjobs CFC Manager العربية

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1 Vacancy
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Job Location

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Us - France

Monthly Salary

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Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description:
  • Cleanliness and Hygiene Cleanliness and hygiene of CFC and Manpower.
  • Customer Service Timely replies and resolution of Customer Escalations.
  • Data Management/MIS.
  • DEs payments and other bills (Rent Electricity etc.) must be timely sent to accounts.
  • Data should match bill raised for payment.
  • 100% Transparency in payment structure of Des.
  • Discipline Integrity must be maintained and no leaves on festivals and leading by example.
  • Prepare & maintain all kinds of reports on daily weekly monthly basis like logbook order tally sheet delivery executive of intime km out time km used avg km against each order etc.
  • Analysis and revert on detailed dashboard for CFC with on time orders % Failed orders RCA. Locus to be used for all Deliveries.
  • Weekly Roasters Attendance Stock Sheets to be maintained Delivery.
  • Planning DEs for daily Operations and informing Delivery Channel Manager for same.
  • Managing Delivery boys End to end along with shift In charges for maximum deliveries per day and to guide them to earn bonuses with additional orders.
  • 100% orders to be delivered as per slot selected by the customer.
  • To train delivery boys to handle the Perishable and nonperishable products to maintain the highest level of customer experience. delayed orders or damaged orders to be maintained on daily basis Inventory.
  • Ensuring sundries are as per orders count in CFC.
  • Price is as per Panel Price.
  • Making sure no pilferage at CFC.
  • KPI Maintenance Making sure NPS to be at desired level.
  • Making sure SLA Breach should be at desired level.

  • Quality Check:
    • Ensuring QC is done before order goes out for delivery.
    • Flower/Merchandise Quality Should be best to be used for arrangements.
    • Making sure DEs Dispatchers Florists and operation Executives are working effectively and efficiently.

    Employment Type

    Full Time

    Company Industry

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