Customer Care Specia....
Customer Care Specialist
Posted on :
01-03-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Customer Care Specialist
* Speak with customer by phone in person.
* Provide information about products and services
* Take and recorded orders
* Cancel accounts
* Receive and processed incoming phone calls from customer or client base
* Record details of customer transactions interactions inquiries complaints comments.
* Prioritize data entry daily to ensure customers needs are met
* Ensure that appropriate changes are made to resolve customer concerns
* Effectively identified customer concerns over the phone
* Determine charges for services requested
* Collect deposits or payments
* Arrange for billing
* Refer unresolved customer grievances for further investigation
* Determine whether losses are covered by insurance
* Respond to customer inquiries
* Notify customers of claim investigation results any planned adjustments.
* Resolve customer service or billing complaints by exchanging merchandise refunding money adjusting bills offering credit.
* Compare disputed merchandise with original requisitions and information from invoices
* Prepare invoices for returned goods
* Assess validity of customer complaints
* Determine possible causes of customer complaints
* Communicate with a clear distinct voice
* Maintain effective working relationships with customers sales personnel internal departments stores.
* Strategically targeted customers for increased sales
* Provide sales support
* Maintain a positive and professional phone demeanor
* Performs office duties such as data entry word processing filing copying.
* Identify areas for improvement
customer,data,copying
Employment Type
Full Time
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