Customer Success Intern GDI

We are excited to announce an unpaid internship opportunity at Join Momentum as part of our flagship Global Digital Internship Program. This unique program offers a comprehensive digital work experience and coaching designed to propel your career forward. To be considered for this selective opportunity applicants are required to demonstrate their ability to access our fullyfunded scholarship. This 100% scholarship is a testament to our commitment to nurturing talent and providing equal opportunities for growth and development. If you are eager to enhance your skills and gain invaluable experience in a dynamic digital environment we encourage you to showcase your eligibility for our scholarship during the application process. This is more than just an internship; its a gateway to global opportunities and professional advancement.

• Assist the Customer Success team in managing client accounts and ensuring customer satisfaction.
  
• Collaborate with crossfunctional teams to address client needs and resolve issues in a timely manner.
  
• Communicate with clients via email phone and inperson meetings to provide support and gather feedback.
  
• Help develop and implement strategies to optimize the customer experience and drive client retention.
  
• Assist in tracking and analyzing customer data to identify trends and opportunities for improvement.
  
• Support the development of customer success resources including guides FAQs and training materials.
  
• Participate in team meetings and contribute ideas to enhance the overall customer success strategy.
  

• Strong interpersonal and communication skills with the ability to build rapport with clients and colleagues.
  
• Exceptional problemsolving abilities and a proactive approach to addressing customer needs.
  
• Detailoriented with excellent organizational skills and the ability to manage multiple tasks simultaneously.
  
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and familiarity with customer relationship management (CRM) software is a plus.
  
• Previous customer service or internship experience is preferred but not required.
  
• A positive attitude willingness to learn and a passion for delivering exceptional customer experiences.
  

• Flexible work schedule to accommodate your availability.
  
• Opportunity to work on exciting and challenging projects.
  
• Collaborative and inclusive work environment.
  
• Handson experience working on realworld projects in a supportive and collaborative environment.
  
• Mentorship and guidance from experienced professionals in the field.
  
• Opportunity to expand your skills and knowledge in Customer Success.
  
• Flexible work hours and the possibility of remote work.
  
• This is an unpaid internship role.