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Job Location

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New - USA

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 2580870
Primary Skills Set with 35 Years of experience
Location: New Jersey hybrid 23 days onsite
Skills Required:
  • Bachelors Degree in IT or equivalent or in a related field.
  • Proven experience in automation testing with a focus on Contact Center applications UI and API.
  • Proficient in test automation framework and tools (eg: Selenium Cucumber).
  • Experience with testing APIs using Postman RestAssured and/or Karate.
  • Nice to have test automation experience in IVR / Call Routing using CYARA Hammer tools etc.
  • Demonstrated Telephony QA skills.
  • Knowledge and experience of testing in a Telephony solution.
  • Knowledge of CI/CD process and tools (eg: Jenkins Gitlab).
  • Effective communication and collaboration skills within a team environment.
  • Ability to adapt to a fastpaced agile development environment.
Job Description:
  • Primary responsibilities include test planning strategizing handson test creation and execution work.
  • Design develop execute and maintain automated test scripts for the IVR system.
  • Verify and validate the performance and reliability of the IVR system.
  • Execute and analyze test results to identify and report system defects.
  • Troubleshoot and debug system issues.
  • Liaise with development teams to ensure that defects are addressed and resolved on time.
  • Monitor system performance and generate reports to track progress.
  • Work with other teams to ensure quality assurance standards are met.
  • Provide guidance and training to team members on automated testing procedures.
  • Ensure customer experience is errorfree by implementing best practices.
  • Develop and document testing plans and processes.

Employment Type

Full Time

Company Industry

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