Dutch speaking Customer Service Representative

• Respond to customers queries regarding presales general inquiries and technical support via inbound calls and emails in timely and efficient manner
• Ensure customer satisfaction and provide professional customer support
• Handle customers complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Reassigned issues to another department or more senior representative if necessary
• Collaborate with other specialists and use guides and handbooks to solve or properly close tickets
• Keep records of customer interactions comments and complaints in a CRM system

• Based in or willingness to move to Romania
• Excellent written and verbal communication skills in Dutch (C1) and English (B1)
• Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently while being team player at the same time
• Customeroriented role experience will be considered an advantage

• Excellent remuneration package based on experience skills and performance
• Work model of your choice: officebased hybrid or remote from Romania
• A dynamic and creative team with positive and friendly atmosphere
• Private Health insurance provided by the employer
• Lunch vouchers of 25 RON value per day
• 21 holiday days and public holidays off
• Guidance and tools to reach your full potential
• Schedule consisting of morning and noon shifts from Monday to Friday in weekly rotation with colleagues covering line operating hours between 9.30 am to 9 pm
• Relocation support for the most exceptional candidates

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