Desktop Support Officer multiple

• Contract period: For 6 Months
  
• Location: ACT
  
• Security: Must be able to obtain Baseline
  

About the Role:

SoftLabs is seeking Desktop Support Officer (multiple) for ICT Labour hire at their technology consulting based in ACT.

Responsibilities:

• Provide ICT technical support to users for workstations laptops mobile devices software peripheral hardware system administration video conferencing and networking via phone email instant messaging service requests and general face to face onsite support.
  
• Support with the deployment of new laptops and hardware to users across Canberra and interstate offices.
  
• Assist users with data migration and ensuring a smooth transition for users onto new hardware.
  
• Assist to find solutions to ICT problems faced by users during the hardware rollout project and the business including supporting users through ICT change activities and digital innovation.
  
• iOS Mobile Device Management (MDM) configuration administration and training as required.
  
• Support with documenting and processing ICT assets into the asset register.
  
• Be an active participant in team meetings providing feedback problem detection solutions escalation seek advice and assistance if needed.
  

Essential Criteria:

• Customerfocused approach to work
  
• Works independently and presents themselves in a professional manner.
  
• Good problem solving and troubleshooting skills across a wide range of technology and services.
  
• Works well in a team with good communication skills and contributes to making a harmonious work environment.
  
• Well developed interpersonal skills and the ability to work well with all levels of the organisation.
  

Application Deadline: Friday 08 March 2024

Expected Start Date: Monday 15th April 2024

Job Type: Contract

Rate: As per Australian Market Standards

If you are interested in this position please click Apply with your resume in WORD and send your details for review. If you wish to have a confidential discussion call us onorfor more information