Remote Live Chat Agent Entry Level

Overview:

Key Responsibilities:

• Engage in live chat conversations with customers to assist with inquiries and provide support
• Resolve customer issues efficiently and effectively
• Ensure timely response to customer inquiries and maintain highquality communication
• Utilize resources and knowledge base to provide accurate information to customers
• Collaborate with team members to address complex customer concerns
• Adhere to company policies and procedures while interacting with customers
• Document customer interactions and relevant information accurately
• Identify opportunities to enhance customer experience and provide feedback to the relevant teams
• Stay updated on product knowledge and industry developments to better assist customers
• Adhere to performance metrics and quality standards

Required Qualifications:

• High school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to multitask and manage multiple chat conversations simultaneously
• Strong problemsolving skills and ability to think critically
• Customer service experience or training is a plus
• Proficiency in using live chat software and customer relationship management tools
• Ability to adapt to changing technology and processes
• Detailoriented with good organizational skills
• Ability to work effectively in a remote virtual environment
• Willingness to work flexible hours including evenings and weekends
• Positive attitude and passion for delivering exceptional customer service

• 401k Plan
• Paid Holidays
• Paid Time Off
• Medical Insurance
• Dental & amp; Vision Insurance
• Company Paid Life Insurance

communication,customer service,customer experience