Retail Assistant Casual

Job Title: Retail Assistant (Casual)

Department: Retail

Reporting: Retail Operations Manager

Location: Bees Superstore

Salary: 15.10 per hour

Closing date: 11 March 2024

Brentford FC is a bit different to other Premier League football clubs. We put our fans first we are a true community club and while we are financially sustainable we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development inclusion and not being afraid to think differently.

Being progressive humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas solve problems and ultimately grow Brentford FC.

We play in a brandnew stadium 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from but we are excited about the future that lies ahead.

Come join us.

Inclusion Statement

Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability we welcome and encourage applications from qualified candidates including those from underrepresented groups such as those from ethnically diverse backgrounds women those from the LGBTQ community and those with disabilities.

Safeguarding Statement

Brentford FC is committed to equality the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club safeguarding is everyones responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the clubs commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.

Please note that where appropriate for the role you may be required to complete additional background checks such as Disclosure and Barring Service (DBS) check and this will include any time living or working outside of the UK in the last 10 years. You can find out more about this at

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

Main Accountabilities

Customer Service:

Greet all customers in a warm genuine and friendly manner

Ensure that customers receive the best possible service every time they enter the store

Understand the process of the Customer Service measuring programme

Sales:

Drive sales ensuring that targets are achieved and where possible exceeded

Utilise the instore devices offering the customer the whole product range

Provide alternatives and add on sales at every opportunity

Assist in the maintenance of standards on the shop floor and for all displays and merchandise

Keep all stock clean and presentable at all times

Replenish stock levels when needed making sure the fullsize range is on the shop floor where possible

General Club Accountabilities

• To ensure compliance with all relevant Club policies including health and safety policies and with specific reference to the data regulations (GDRP and PECR)
• To ensure compliance with all relevant legal regulatory ethical and social requirements
• To build and maintain good working relationships both internally and externally maintaining a professional image at all times when representing Brentford FC
• To keep confidential any information gained regarding the Club and its personnel
• To maintain a flexible approach to work at all times
• To ensure compliance with the Clubs Code of Conduct.
• To ensure compliance with the Clubs Safeguarding Policy and processes.

Person Specification Essential Personal Characteristics

• Good communication skills with the ability to engage with customers and colleagues
• Confident and outgoing personality
• Effective selling skills
• Ability to manage own time effectively
• Flexible and willing to take on adhoc tasks
• Available to work weekends evenings all match days and events.

Person Specification Desirable Characteristics

• Previous retail experience would be great but is not essential as full training will be given