Help Desk Support Technician

Urgent Requirement:

Job Title : Help Desk Support Technician

Location : Jackson MS (ONSITE)

Duration : 12 Months with possibility to extension

Purpose of Position/Summary:

Microsoft O365 experience

Experience using Help Desk Software

MAC OS Experience

Training Experience

The Client has a current goal for every community to effectively use a WorldClass Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include webbased application development and creation of dashboards and reports that will improve access accuracy and ease of use for all stakeholders.

Selected candidates role will focus on providing all levels of support to our customer base both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting software installation hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing prioritizing and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

A Certification

Excellent understanding of coding methods and best practices

Strong written oral and interpersonal communication skills

Ability to work in a team oriented collaborative environment

Ability to work with minimal supervision

Ability to prioritize and execute tasks in a highpressure environment

Exceptional attention to detail with proven analytical and problemsolving abilities

Highly selfmotivated and directed

Experience working in a help desk environment

Experienced with providing support for O365 Applications

Experience providing remote assistance using various platforms

Experience in desktoplaptop repair troubleshooting and software installation

Hardware Implementation and Deployment

Active Directory Management

Please email me if I miss your call J

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Thanks

Vasanth Siripuram

Technical Recruiter

My3 Tech Inc

1601 N Harrison Ave STE # 2B Pierre SD 57501

Direct:Board:Ext134

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