Mid IT Specialist

Summary:

This position performs IT support duties and related problem solving using desktop IT support skills demonstrating IT desktop experience good judgement and initiative. Works well both as part of a team as well as independently successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work of a professional level using standard techniques concepts and procedures. Competent to work independently on technical assignments and projects meeting deadlines. Contributes to complex problem solving. Must possess excellent IT technical skills customer service skills work independently supporting users and resolving their IT issues while representing assigned service unit follow directions and be selfmotivated to complete assignments research and apply solutions.

Typical duties include installing maintaining and administering desktop computer systems and associated peripherals including printers monitors switchboxes business application software and various operating systems.

POSITION REQUIREMENTS

Install desktops portable computers peripherals and software products for networked classified and unclassified and standalone environments.

Detect diagnose research solutions and resolve desktop and portable computer software and hardware failures.

Provide users with information guidance and instruction on use of desktop and portable computer hardware and software.

Analyze and assess customer service requests and provide prompt technical solutions.

Conduct IT audits as assigned in compliance with policies governing the administration utilization and acquisition of desktop and portable computer products.

Prepare progress/status reports and submit to team leads as required.

Utilize troubleticketing software for opening/updating/closing tickets in a timely and appropriate manner.

Identify and document areas for process improvements.

Contact and effectively communicate with users by telephone electronic communications or in person.

Prepare equipment for reuse or surplus of property actions.

Provide technical support for customers assigned to remote locations as required.

Perform software and hardware upgrades and installations involving multiple computers printers multiprinters and peripherals.

Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.

Ability to lift up to 50lbs must be physically able to walk squat bend twist lift crawl under desks reach out and above head carry items push and pull carts loaded with equipment.

EXPERIENCE/EDUCATION

Required:

Required:

Bachelors degree in discipline and one year of experience or 5 years of equivalent experience

TS clearance required.

Preferred