Help Desk Support Technician

Job Title : Help Desk Support Technician
Location: JacksonMS
Rate : Best competitive rate

JOB DESCRIPTION

Selected candidates role will focus on providing all levels of support to our customer base both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting software installation hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing prioritizing and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

REQUIRED DEGREE

Bachelors Degree in Computer Science Information Systems or related field.

REQUIRED CERTIFICATION(S)

A Certification

REQUIRED SKILLS/EXPERIENCE

# YEARS

Excellent understanding of coding methods and best practices

3

Strong written oral and interpersonal communication skills

3

Ability to work in a team oriented collaborative environment

3

Ability to work with minimal supervision

3

Ability to prioritize and execute tasks in a highpressure environment

3

Exceptional attention to detail with proven analytical and problemsolving abilities

3

Highly selfmotivated and directed

3

Experience working in a help desk environment

3

Experienced with providing support for O365 Applications

3

Experience providing remote assistance using various platforms

3

Experience in desktoplaptop repair troubleshooting and software installation

3

Hardware Implementation and Deployment

3

Active Directory Management

3

REQUIRED SKILLS/EXPERIENCE

# YEARS

References of submitted candidates required. Please provide the following information. Must submit with resume.

• First/last name of reference
• Title
• Company Name
• Job title of contractor while reporting to this supervisor/manager
• Telephone number
• Email Address (if available)

Thanks & Regards

Priscilla Sr. Manager Nukasani Group

1001 E Chicago Ave Unit B 111 Naperville IL 60540.

Email: Direct:

People Process Technology Integrator.

An EVerified Company.