Account Manager

Uniphar Background

Uniphar group is a rapidly expanding global healthcare services business with a proud heritage in Ireland. Since IPO in 2019, the group has grown both organically and through a series of strategic acquisitions, which continues to strengthen Uniphar's international reach. With a workforce of close to 3000 employees spread across Ireland, United Kingdom, Netherlands, Nordics, and the USA, Uniphar is a trusted global partner to Pharmaceutical and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions; Supply Chain & Retail, Commercial & Clinical MedTech / Pharmaceutical; and Product Access.

Supply Chain & Retail Division

Supply Chain Services provides both pre-wholesale and wholesale distribution of Pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare and Hickeys symbol brands.

Culture at Uniphar

Ethics and integrity sit at the heart of Uniphar's culture, with our customers and patients integral to what we do and how we do it. We pride ourselves in being truly entrepreneurial, innovative, collaborative, with a strong problem-solving ethos. Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

The Role

Actively managing a number of clients/accounts, supporting the delivery of medicine for their requirements to end patients. Supporting the Trading & Procurement Lead, in delivering a best in class wholesale offering for key customers within the MENA region (and ROW), driving continuous growth and development for Devonshire Healthcare Services.

Key Outcomes

• Provide support to clients and colleagues to ensure a first-class service.
• Work with colleagues to contribute towards the continuous improvement of Devonshire Healthcare Services
• Assist in the organisation of workload, prioritising tasks to ensure the effective running of the business unit.
• Manage the clients through regular site visits/meetings to understand their needs and further develop the business.
• Provide the Trading manager with up-to-date key account activities on a weekly/monthly basis
• Be aware and compliant with of all the documentation related to Devonshire Healthcare - Training Records, SOP's, Forms, including reading and acknowledging required documents on QPulse.
• Strong desire to independently pursue new business opportunities.
• Ability to complete the relevant regulatory paperwork, such as Import permits, Home Office records, export permits, etc.
• Attend Sales & Marketing meetings, exhibitions, and conferences as and when required.
• Identify and visit existing and prospective clients with a view to grow the Devonshire Healthcare entity as the experts in Healthcare supplies to specific regions
• Conduct annual account reviews for Clients to monitor financial and service performance across the business area.
• Respond to sales enquiries, generate quotations, implement/update service level agreements and complete tender documents as required.
• Effectively communicate client needs & advocate internally on their behalf.
• Monitor competitor activity and provide regular feedback on activities that may impact on the performance of the business areas.
• Monitor progress of sales activities and provide regular feedback on progress.
• Network with peers across industries to generate and identify business opportunities.

Account Management & Relationships

• Build relationships with clients through active consultation and regular communication.
• Develop a complete understanding of the client needs and business area requirements.
• Form relationships with key stakeholders internally and understand all areas of the business to ensure we provide the highest levels of service to our clients, ensure their needs are met and all queries are answered quickly and effectively.
  

Administration & Finance

• Monitor performance against agreed budgetary targets and develop strategic plans to ensure targets are met.
• Define and agree key milestones with Trading Manager on a quarterly basis.
• Ensure all customer details are up to date across the company systems.
  

Qualification, Experience & Skills Required

• Positive can-do attitude.
• Proven track record in achieving targets, in a wholesale & retail environment.
• Solid understanding of the Pharmaceutical Industry and/or retail pharmacy.
• Extensive experience in all aspects of relationship management.
• Experience in incorporating a financial and strategic perspective to procurement policies.
• Proven analytical skills combined with excellent commercial acumen are essential.
• High levels of resilience and tenacity.
• Equally comfortable working alone or as part of a team.
• Flexible, innovative approach to work.
• Excellent communication skills - ability to communicate at all business levels, including customer/supplier conferences.
• Ability to work well under pressure and to work to targets.
• Good time management and planning skills.
• Excellent Excel and PowerPoint skills.
• Knowledge of systems unique to Pharmaceutical industry an advantage.

Competencies

• Communicates in a professional manner and effectively manages manufacturer relationships.
• Works well within a team, flexible and willing to share.
• Demonstrates ambition and initiative in their work.
• Open to change in a fast-moving industry and to new learning.
• Be results orientated to achievement of Devonshire Budget.
• Be supportive of colleagues in a team environment.
• Excellent communications skills including verbal, written and presentation.
• Ability to learn new business processes and operationalize training provided on new IT applications.

This role will be based in our office in Hayes where a flexible hybrid working model is also available. It's important to achieve the right balance between face-to-face interactions with virtual working over the long term. Moreover, there will be flexibility required to interact with colleagues (i.e., it's not a '9 to 5' type of job). In return for your flexibility, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it.