3rd Line Technical Support Engineer

3rd Line Support Engineer

Salary: Up to 45K

Location: York, North Yorkshire

Are you a 3rd Line Support Engineer with a passion for troubleshooting and a hunger for tech? Do you thrive in a collaborative environment? Then this is an awesome opportunity for you!

Become a vital member of a well-established managed service provider in central York as they continue to grow and excel.

Duties will include:

• Provide third line IT Support remotely and onsite to deliver solutions to complex problems
• Support predominantly Microsoft 365 based products and end-users.
• Build long-term solutions to deliver permanent improvements
• Customer installations, migrations and deployments,
• Create and update documentation and processes.
• Along with the rest of the 3^rd line team provide support to more junior members of the service desk.

3^rd Line Support Engineer - Essential Requirements

• 3 + years of relevant experience providing 3rd line user support.
• Strong working knowledge of Microsoft technologies - M365, Sharepoint, Azure, Active Directory, Windows 10/11 and Microsoft Server OS

• A commitment to knowledge sharing and clear, detailed documentation.
• Technically inquisitive, with a proven ability to keep up to date under your own initiative.
• Problem solver with good analytical and planning skills.

• Customer-first mindset

3^rd Line Support Engineer - Advantageous Requirements

• Previous experience within a Managed Service Provider, dealing with multiple clients.

• Ideally, previous experience and knowledge of ticketing systems - ITIL Framework
• Microsoft accreditations / certifications

The role will be mostly office-based in York. However, you will be involved in visits to client sites. A company vehicle is provided (driving licence required)

3rd Line Support, M365, SharePoint, Azure, Active Directory