Customer Service Concierge
Posted on :
19-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2565770
Overview:
Tekwissen group is a workforce management provider throughout the USA and many other countries in the world. This client is an American industrial conglomerate based in Providence Rhode Island. It was founded by Royal Little in 1923 as the Special Yarns Company. In 2020 this client employed over 33000 people in 25 different countries. This client ranked 265th on the 2021 Fortune 500 of the largest United States corporations by revenue.
Position: Customer Service Concierge
Location: Greensboro NC 27410
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Summary:
- Responsible for the care and comfort of customers providing a unique customer experience based off individual preferences. Serves as the customers onsite resource for hotel transportation meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors employees and customers and directs them to the proper contact. The Concierge engages in numerous facetoface telephonic and written exchanges throughout the course of their responsibilities. The anticipated effect is to help nurture a strong desire in the customer to return to the client Aviation Service facility. The concierge is a key liaisonbuilding asset to management and enlightens management of concerns trends and insight gained through customer interactions.
JOB RESPONSIBILITIES:
- Ensure Customer Business Center is clean organized and equipment is presentable in customer accessible areas
- Provide strong customer coordination to ensure excellent service to all customers.
- Follows proper phone procedures and etiquette no cold transfers.
- Ensure refreshment area is clean and stocked
- Greet customers in a friendly and consistent manner
- Provide customers with assigned work spaces and internet access information as requested
- Provide customer assistance in obtaining reservations for transportation lodging meals etc. and negotiate corporate discounted rates.
- Offer information on local attractions restaurants and events in the area
- Oversees utilization of courtesy car per approved standard operating procedure
- Ensures all visitors sign in and wear corporate approved visitor badge
- Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
- Continuously maintain Salesforce customer preferences data survey and input
- Proactively update and maintain visitor log input in customer preference data base currently View360 with input from Customer Service Representatives for each departing customer
- Create/cancel single and multiline purchase orders including the need to add recover fees (i.e. Paint Supplies Travel Expenses Pilot Fees...)
- Process SAO requests and scanned document files from IOS
- Process internal payments with billing to management and external payments (CHASE)
- Facilitate initial and recurring training of employees in the Concierge position. To include but not limited to Salesforce FlightAware FBO Toolbox and other necessary procedures.
EDUCATION:
- High school diploma or equivalent.
EXPERIENCE:
- Minimum 3 years customer service or relative administrative experience required.
QUALIFICATIONS:
- Proficient in use of standard office equipment and Microsoft Office applications (Word Excel PowerPoint Outlook Teams).
- Experience with multiline telephone
- Excellent communication skills verbal and written.
- Professional demeanor and ability to accept instructions and directions.
- Customer relations and interpersonal skills.
- Must be able to obtain and maintain an airport security badge through the local airport authority if applicable.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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