HR Support Services Specialist
Posted on :
19-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2565651
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The client below is a home appliance manufacturing company and the worlds second largest appliance maker. It produces a variety of products intended for home consumers.
Position: HR Support Services Specialist
Location: Dr Charlotte NC 28262
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
- Candidate must have the following experience
- Call center
- Workday (Workday EIB is preferred)
- On that position you will support the team in developing the HR knowledge base including SOP process maps and DTPs(Desktop Procedure).
- In addition also be responsible for customer service and direct contact with Employee People Leader Candidate Retiree becoming a key point of contact within the employees Lifecyle as required.
- Reports to the People Services and Solutions Manager People Data Management.
Key responsibilities
- Support the team to develop endtoend process maps SOPs and DTPs(Desktop Procedure) as main responsibilities.
- First point of contact for customer (Employee People Leader Candidate Retiree) via established People Direct channels (Live Chat ServiceNow case email or phone) answering queries on policy and procedure and redirecting nonPeople queries as required
- Investigates simple queries to develop problemresolution
General Profile
- Works independently with limited supervision
- Actively supports junior colleagues
- Drives / Participates in crossteam initiatives and projects of medium to high complexity
- Has proven record of showing client core competences and proactiveness in daily work
Professional Knowledge
- Shows competence in own area and knowledge of general business principles
Demonstrates critical approach and holistic view on the current processes and ways of working - Based on the acquired knowledge proposes solutions to existing problems
Technical Skills
- At least intermediate knowledge of Microsoft Office Package: Word Excel PowerPoint etc. in line with the functional scope
EXPERIENCE
- 1 year (including traineeship)
EDUCATION:
- 4 year degree preferred not required
FUNCTIONAL COMPETENCIES
- Very good understanding of entire Employee Lifecycle processes for white and blue collars environment
- Experience in execution of People Data Processes
- Experience in developing SOPs and knowledge base for HR shared services.
- Fluent English
CORE COMPETENCIES:
- Service Management including Service operations and technology
- Customer care
- Active listening
- Cultural fluency
- Ownership
- Report building
- Prioritization
- Proactiveness
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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