Facility Manager

Job Title: Facility Manager

Location: Bountiful UT

FullTime

The Purpose of Your Role

The FM is responsible for managing the operational functions of the Facility/Clinic and to ensure standards are met for the environment of care. These duties include but are not limited to greeting clients touring and scheduling prospective clients checking in clients overseeing staffing shifts and effective resource utilization managing the training of front office staff and BHTs as needed answering phones handling company inquiries collecting copayments filing organizing documents maintaining adequate inventory managing vendors/contracts and other clerical or maintenance duties. They provide support to management and employees by assisting in daily office needs and the performance of the companys general administrative/clinical activities. The FM will have regular meetings with the leadership of the clinic to ensure Quarterly and Annual KPIs are met.

Responsibilities

• Manages the work flow time cardstime off requests training development performance and disciplinary actions of front office staff and Behavioral Health Technicians (as needed)

• Manages onboarding new hiring and coordination of training BHTs and Supports the BHT Supervisor with the following when hired
• Manages BHT scheduling and ensures all staff maintain weekly FTE average of .75 or higher until BHT supervisor is hired then supports BHT supervisor
• Manages the bed management system and works directly with the Program Director and Admissions Manager to ensure a smooth transition for admitting clients.
• Manages new client scheduling with clinicians and the bed management system.
• Assists with consistent auditing and training on the floor to ensure clinical quality is upheld
• Assist the clinical floor with facilitating client groups in an event of low staff to client ratios
• Monitors productivity and provides constructive feedback and coaching in verbal and written form
• Completes all Train the Trainer coaching and responsibilities
• Implements leadershipdirected changes with positivity and thoughtfulness
• Assumes incident commander role as needed
• Maintains a reconcilable company credit card per company protocols
• Facilitates a welcoming culture with clients staff vendors and community by phone and in person
• Facilitates and assists with building maintenance and maintaining environment of care in compliance with JCAHO and State requirements
• Assists with new employee hiring and onboarding
• Manages the front office operations and building security
• Manages facility supplies inventory cleaning safety maintenance and overall presentation of the facility
• Manages and coordinates with contractors and vendors
• Manages facilities budget to ensure all contractors vendors supplies purchases are within allocated budget
• Assists in clinical tours as needed
• Manages customer service complaints and grievances
• Learns and practices deescalation techniques (may occasionally be exposed to highstress environments

The Skills and Expertise You Have

• Bachelors degree or 35 years of experience in a related field
• 2 years of management experience in a medical practice management role
• Professional presentation team orientated flexibility with management style
• Proficient knowledge of computers including Microsoft Word Excel and other computer software
• Accurate and efficient electronic data entry
• Must be punctual and maintain excellent attendance
• Organized detailoriented takes initiative and completes job responsibilities independently
• Ability to multitask problemsolve and have strong written and verbal communication skills
• Thrives in a changing work environment including inside outside and loud noise level

Preferred Qualifications

• Billing and insurance experience