Product Support Part-time

Your.Rentals is looking for young and talented members to join the Customer Success Team based in Hanoi.

Are you a good problemsolver a quick learner and interested in technologyWere looking for a caring motivated and selfstarting person to join our product team in Hanoi to support the needs of our users who are property managers and guests of vacation rentals all around the world.

As this role directly supports our users most of whom are based in Europe the hours of work will be nonstandard.

Key roles and Responsibilities

• Providing support to property managers who may need to optimize content amenities photos pricing and booking rules based on available data provided by the team.
• Collaborate with other teams to make sure new properties are stable online.
• Respond to simple property managers inquiries in a timely and accurate way via phone email or chat.
• Participate to contribute to business expansion by retaining and nurturing relationships with customers ensuring their satisfaction and loyalty.

Must have

• Good understanding of spoken and written English
• Good efficiency of French/Spanish/Italian
• Comfortable using webbased software
• Attention to detail and strong organizational skills.
• Basic use of spreadsheets.
• Selfmotivated and able to plan own work
• Able to prepare own working devices such as laptop headphones mouse
• Able to work parttime in non standard working hours (from 12pm to 9pm).

Benefits

• Opportunity to officially become part of our team with full benefits after the internship.
  
• Knowledge or experience in the online travel industry.
  
• Experience in a SaaS or ecommerce startup.
  
• Weekly Happy hour and other company activities.

Location: Hanoi Vietnam.

To apply for this job you must be resident in Vietnam and have a right to work in Vietnam.