RESERVATION SALES ADMINISTRATION MANAGER

Ariv Coliving is a Swiss Startup in the hospitality space that offers unique longstay and shortstay experiences. It combines the convenience of a hotel with the privacy of a residential flat and offers access to a unique members community.

It is our mission to redefine flexible appartments and to be a pioneer in this field. In order to bring this vision to life we are looking for an ambitious driven person who can help us take this concept to the next level.

We currently have one house in Basel with 150 units and are busy preparing the preopening for our second location in Cham ZG in May 2024 wit 70 units.

We are looking for a dynamic handson Reservation Manager that would help us with daytoday reservations and improve the space with additional sales opportunities.

Tasks

Short Stay and Long Stay Bookings:

• Develop and maintain demand calendars with structured pricing advice.
• Update pricing in PMS and relevant channels.
• List properties on short and long stay sales platforms.
• Manage all bookings including extensions and renewals.
• Respond to messages on various booking platforms.
• Maintain an overview of platforms and collaboration partners.
• Coordinate with external partners for booking issues and invoicing.
• Run necessary checks for accuracy and completeness of bookings.

Accounting and Invoicing:

• Prepare endofthemonth accounting reports for all booking channels.
• Send invoices to corporate clients requiring monthly invoicing.
• Verify correct usage of inhouse card terminal and ensure accurate endofthemonth processes.
• Manage chargeable extras and ensure timely preparation and sending of all invoices.
• Coordinate with relevant personnel regarding invoice reminders.
• Keep the refund list up to date.

Event Sales and Upselling:

• Develop a comprehensive event sales strategy including lead generation and contract signing
• Research establish and manage channels for parking storage and space rental
• Create a yearly calendar of events and update the teams monthly calendar.
• Keep the info calendar updated with all space and event bookings.
• Prepare and send invoices for various services.
• Upsell bar food and promote additional services to tenants.
• Propose solutions to optimize reservation processes and increase revenues.

Requirements

• Minimum 2 years in hospitality preferably in reservations or administration.
• Proficient in PMS (Resharmonics) CRM (Hubspot) and collaboration tools (Asana)
• Good written and verbal communication skills in DE & EN
• Experience in endofmonth accounting reports (no bookkeeping) and corporate invoicing.
• Strong communication and customer service skills.
• Detailoriented with excellent organizational abilities.
• Proven experience in event sales and upselling.
• Analytical skills and proactive problemsolving approach.
• Comfortable with technology including PMS and online platforms.
• Ability to work collaboratively within a team.
• Adaptable to a dynamic fastpaced environment.

Benefits

We offer a rewarding opportunity with a lot of responsibility room to implement ideas and visions and lots of potential to grow and develop. Youll be part of a young and dynamic team working in an innovative field with a bright future ahead.

Join our dynamic team at Ariv and play a key role in managing reservations and sales! Take your hospitality career to the next level with us.