Complaints Correspondence Officer

6 months contract with a local authority

Job Summary:

To produce information pertaining to the services offered by Housing Services.

To deliver an effective and responsive communications enquiries and complaints service

to all customers for the whole of Group.

To provide management and monitoring of the processing of complaints and official

correspondence to Housing Service.

Key Duties/Accountabilities:

To produce and publish written information pertaining to the services offered by Housing to

members of the public including newsletters leaflets and online content.

To develop and maintain web content for the housing options service

To maintain the Online Enhanced Housing Options Module content

Essential Experience Required:

Experience of working with or alongside Housing Options Solutions

Experience of producing written content for a wide and varied audience

Experience of incepting projects and seeing them to a finish

Essential Qualifications Required:

Sufficient standard of education to include excellent level of numeracy and literacy.

Additional information to note:

Hybrid working arrangements. 2 days per week in the office

09:00am 17:00pm

35 hours per week

The closing date for this position is 23/02/2024