Client Solutions Technical Architect
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Job Description
This is a remote position.
Harpin AI is a startup backed and managed by a proven team that is focused on revolutionizing how enterprise customers manage and improve the integrity quality and authenticity of their consumer identity data.
Imagine a world where business decisions are no longer based on guesswork but on a solid foundation of data. AI makes that world a reality; helping companies access more accurate actionable data that powers exceptional business outcomes across marketing IT business operations and more. By powering quality data throughout the enterprise ecosystem harpin AI elevates the value of the entire data stack.
Our total addressable market is in the billions with companies across industries facing a systemic challenge to make this data accurate accessible and actionable. We count fortune 500 companies to small ecommerce brands as our customers and our advanced AI and ML SaaS tools are seamlessly integrated into an easytodeploy toolkit.
Our Client Solutions team with over 20 years of industry changing project initiatives partners with our customers to define and execute identity data management strategies implement measurable performance metrics and build consensus across business and technology stakeholders. This team also assists in the deployment of the Harpin AI product to maximize its use and value. Learn more at
Position Overview
The Client Solutions Technical Architect plays a crucial role in delivering highquality technical solutions and services to clients. Working closely with sales consulting and engineering teams this role is responsible for understanding client requirements designing appropriate technical solutions and overseeing their implementation. The Client Solutions Technical Architect serves as a trusted advisor to clients helping them maximize the value of their technology investments and achieve their business objectives.
Location: Remote (workfromhome)
Reports to: Josh Bass (VP of Client Solutions)
Travel expectations: 25% travel to client locations (primarily the travel will be to Miami FL and Santa Clarita CA)
Focus Area: You will be responsible for analyzing our customers existing systems of record and processes that manage guest data documenting technical gaps and risks and developing a technical architecture that will securely provide consistent accurate and timely data to downstream systems. A background in domaindriven modeling and experience refactoring enterprise transactional systems is strongly desired.
Responsibilities:
- Solution Design and Architecture: Collaborate with clients to understand their business goals technical requirements and challenges. Design endtoend technical solutions that address client needs while adhering to industry best practices standards and regulatory requirements.
- Requirements Analysis and Documentation: Gather and analyze client requirements translating business needs into technical specifications and solution designs. Document solution architectures including system components data flows integration points and security considerations.
- Technical Consultation and Advisory: Serve as a subject matter expert and trusted advisor to clients providing guidance on technology strategy platform selection and implementation approach. Offer recommendations and best practices based on industry trends vendor offerings and past experiences.
- Presales Support and Solutioning: Support the sales team during presales activities including solution presentations product demonstrations and technical workshops. Collaborate with sales engineers and solution architects to develop tailored proposals and statements of work (SOWs) that align with client requirements and objectives.
- Scoping and Risk Management: Work with project managers and delivery teams to provide technical leadership and oversight throughout the project lifecycle ensuring successful delivery and client satisfaction.
- Stakeholder Engagement and Communication: Engage with key stakeholders including clients executives partners and crossfunctional teams to communicate technical concepts project status and risks. Foster strong relationships built on trust transparency and effective communication.
- Quality Assurance and Risk Management: Conduct technical reviews code inspections and quality assurance checks to ensure the integrity reliability and security of delivered solutions. Identify and mitigate technical risks and dependencies that may impact project success or client satisfaction.
- Technical Expertise: Stay uptodate with emerging technologies industry trends and software development best practices. Share knowledge and insights with clients and internal Harpin product teams.
Requirements
- Bachelors or Masters degree in Computer Science Information Technology or a related field.
- 10 years of relevant working experience.
- Proven experience in technical consulting solutions architecture or professional services delivery preferably in a clientfacing role.
- Excellent communication and interpersonal skills; the ability to relay information effectively to both technical and nontechnical audiences.
- Deep understanding of enterprise software architectures cloud platforms and integration technologies.
- Experience working with identity management architectures and federated authentication technologies (OAuth OpenID Connect etc).
- Experience with Master Data Management (MDM)
- Proficiency in designing and implementing solutions using a variety of programming languages frameworks and platforms.
- Strong analytical and problemsolving skills with the ability to quickly understand complex technical challenges and propose effective solutions.
- Experience working in enterprise customer environments including stakeholder communication expectation management and navigating complex interdependencies.
- Flexibility to travel to client sites as needed (depending on the organization and client engagements).
- Resultsdriven leader; holds themselves accountable to the customer and our team.
Minimum of 7 years of experience selling enterprise software with proven track record of quota attainment is required. Experience working within a software as a service (SaaS) company required. Experience with navigating complex sales cycles (enterprise through mid-market) and a consistent track record of quota achievement is required. Experience managing a pipeline and closing large contracts is required. Experience presenting to senior managers and the C-suite is required. Experience working with Salesforce CRM and sales engagement technologies preferred. Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable preferred. Core Competencies Mission and Values Driven: Possess a strong understanding and confidence in the goals of the company; display a passion for the company s mission and values; possess high morals and ethics. Self-starter: You anticipate what is needed, take initiative, and make things happen. If friends or family plan a weekend together, you are invariably the key arranger. Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; proactive; demonstrates high personal standards of performance; demonstrates energy and enthusiasm for completing job tasks. Tolerance for Stress: Copes with stress or pressure in a transparent way to others; asks for help when needed; uses a sense of humor when appropriate; remains calm and keeps others calm; stays focused on a chaotic environment. Communication/Interpersonal Skills: Clearly and candidly expresses self; actively listens and seeks input to ensure understanding; adapts communication to be appropriate to other's level of understanding; objectively considers other's ideas, even when they conflict with own ideas; ensures smooth transition of important information from one person or department to another; ability to communicate logical solutions and guidance to others. Customer driven sales mentality driven by a consultative sales approach. Preferred sales training and methodologies: The Challenger Sale, Sandler Sales Training and/or MEDDIC. Systematic: You prioritize. You put first things first and are methodical in executing an ever-changing to-do list. Ability to manage multiple opportunities simultaneously at various stages.
Employment Type
Full Time
